FAQ

Orders and shipping

Where do you ship?

We currently ship to addresses within the United States.

How much is shipping and how long does it take?

Standard shipping is $4.99, and it is free on orders over $45. Orders are processed within 1–2 business days and arrive 5–9 days after you order. You get a tracking link by email as soon as your order ships.

Can I change or cancel my order?

Yes, as long as it has not shipped. Email us as soon as possible at dvecom7@gmail.com with your order number.

Refunds

What is the 60-day guarantee?

If a product is not right for you, contact us within 60 days of delivery and we refund your order. See the full Refund policy.

Is there a subscription?

No. You pay once. We never sign you up for repeat charges.

Choosing a product

How do I know which one is right for me?

Start with the part of you that needs support. The zones on our home page group everything by body area: neck, shoulders, upper back, lower back, elbow, knees and ankle.

Do the braces and sleeves come in sizes?

Most of our supports are adjustable rather than sized, with straps or a dial that you set yourself. Where a product has sizes, you choose them on the product page.

Can I wear a support all day?

Most people wear a support for the part of the day that needs it and take it off afterwards. Our product pages say what we suggest for each one. A support should feel snug, never tight enough to make a limb tingle or go cold.

Safety

Are these medical devices?

No. Our products are made for everyday comfort and support. They are not medical devices and they are not intended to diagnose, treat, cure or prevent anything.

I have a diagnosed condition or an injury. Should I use them?

Please speak to your doctor or physiotherapist first. The same goes if you are pregnant, recovering from surgery, or if a product causes pain, numbness or swelling. Stop using it and seek advice.